Shipping
SpeechToys currently ships within Australia only.
Shipping rates
Standard shipping is $11 AUD. Standard shipping is free on orders of $100 AUD or more.
Fulfilment
Some products may be shipped directly by an approved supplier or fulfilment partner on behalf of SpeechToys. If an order contains products fulfilled from different locations, items may arrive in separate parcels.
SpeechToys remains your point of contact for your order. Using a third-party fulfilment partner does not reduce your rights under Australian consumer law.
Processing and delivery
Processing and delivery times can vary by product, stock location and destination. Any delivery estimate shown on a product page, at checkout or in an order update is an estimate rather than a guaranteed delivery date unless we expressly state otherwise.
Tracking information will be provided where it is available from the carrier or fulfilment partner.
Delivery addresses
Please check your delivery address carefully before submitting your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after fulfilment has started.
Delivery problems
If your parcel appears lost, arrives damaged or there is another delivery problem, contact us through the Contact page with your order number so we can investigate.
Returns & refunds
Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law.
Faulty, damaged or incorrect items
If an item arrives damaged, is faulty, is not as described, or you receive the wrong item, please contact us through our Contact page as soon as practical with your order number and a brief description of the issue. Photos can help us assess some problems more quickly.
Where the Australian Consumer Law gives you a right to a remedy, we will provide the appropriate remedy. Depending on the circumstances, this may include a repair, replacement or refund. Any timeframes in our voluntary change-of-mind policy do not limit your consumer guarantee rights.
Change-of-mind returns
For physical products, we offer a 30-day change-of-mind return period from delivery where the item is unused, unopened, in its original packaging and in resalable condition. Please contact us before sending anything back so we can provide return instructions.
For an approved change-of-mind return, the customer is responsible for return postage. Original shipping charges are not refundable for change-of-mind returns. These conditions do not apply where the product is faulty, damaged, incorrectly supplied or otherwise covered by your rights under law.
Refunds
Approved refunds are returned to the original payment method. Your bank or payment provider may take additional time to make the funds available.
Digital products
Digital products or downloads may not be eligible for change-of-mind returns once accessed or downloaded, except where required by law.
How to request a return
Use the Contact page and include your order number, the item involved and the reason for your request. Please wait for return instructions before sending an item.